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Frequently Asked Questions

  1. How safe is shopping with Furniture Elegance?
    We want your online shopping to be worry-free, so we prefer SSL(Secure Socket Layers), the industry standard encryption for online shopping. All your personal information including your credit card number, is encrypted by SSL.Even your order information is encrypted by SSL to avoid decoding of that information by unauthorized users. When accessing a secure server, the first characters of the site address will change from “http” to “https”. We guarantee 100 % safe transaction.
  2. Where are you located?
    We are located at paramount plaza ground floor, off Muranga Road.
  3. How do I register and start my new account?
    Select “My Account” tab from the menu bar. You will be prompted to a new page, where you will find “Create an Account” button on the left hand side. Click and fill in your personal information as requested, before clicking Submit. Registration will now be complete and you will receive a confirmation email to the address you registered with.
  4. How long does it take for delivery?
    When you order from our site we ensure that the order gets processed within 24 hours and gets delivered within the delivery period of the product mentioned in the product page.
  5. What payment types do you accept ?
    We offer a wide variety of payment types as below : Debit Card Credit Card Net Banking
  6. Where is my order?
    Your order status is always updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care Team immediately.
  7. Do you deliver overseas?
    We do ship majority of our products overseas. If you are interested in an item, please let us know which item and your location and we’ll advise shipping costs.
  8. What if I discover a fault with my furniture after delivery ?
    Furniture items bought online will be subject to returns / repair as per our sales policy, warrantee mentioned on our invoice. Our sales department is available to help you withany queries if you have. Drop a mail at sales@elegance.co.ke or contact us at 0722-206060.
  9. How do I change my shipping address after my order has been placed?
    Kindly call us at 0722-206060 and tell us your new shipping address
  10. My computer froze while processing payment. How will I know that my payment went through successfully ?
    All successful transactions will receive a confirmation email. If you haven’t received any confirmation email , try placing your order again. Alternatively , please do not hesitate to call our customer care number 0722-206060.
  11. Can I cancel an order?
    Cancellations are not permitted once the order is placed. In case of any exception, please speak to our customer care and they will assist you in the best possible way.
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